BVT believes in providing the best level of service at all times. To this end, we are able to provide all our clients with a 24-hour, 7 days a week emergency service.
Outside the standard operating times (0800 -1700 hours, Monday to Friday), clients also have access to our free in-house 24/7 emergency services – BV24.
BV24 is comprised of a team of highly experienced consultants who possess strong prioritizing, problem solving and listening skills and are trained to provide immediate assistance to traveller incidents such as:
- Urgent bookings and amendments
- Assistance with lost baggage, tickets or passports
- Assistance with flight delays, cancelled flights and missed flight